Shipping & Returns

We appreciate your business and want to ensure you are completely satisfied with your purchase from our sterling silver jewelry store. To facilitate a smooth return process, please review our comprehensive return policy below:

 

1. Returns Eligibility

 1.1 Eligible Items:

     We accept returns for most unworn and undamaged items within 14 days from the date of purchase.

 1.2 Customized and Personalized Items:

    Custom-made or personalized jewelry, including engraved items, cannot be returned unless there is a defect or error on our part. In such cases, please contact our customer support team immediately.

 

2. Return Process

 2.1 Contact Us:

   To initiate a return, please contact our customer support team at info@adorjewellery.co.uk with your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process.

  2.2 Return Authorization:

    Once your return request is approved, you will receive a return authorization (RA) number along with specific instructions for returning the item.

2.3 Packaging:

    Please ensure that the item is securely packaged in its original jewelry box or a suitable protective container to prevent damage during transit.

 

3. Conditions for Returns

  3.1 Condition of the Item:

     The returned item must be in its original condition, unworn, and free from any signs of damage, including scratches, dents, or alterations.

  3.2 Packaging and Documentation:

     Ensure that all original packaging, tags, certificates of authenticity, and any accompanying documentation are included with the return.

 

4. Return Shipping

  4.1 Shipping Cost:

     The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

4.2 Insurance and Tracking:

     We strongly recommend using a trackable and insured shipping method to ensure that the returned item reaches us safely. We are not responsible for items lost or damaged during return transit.

 

5. Inspection and Processing

  5.1 Inspection:

     Upon receiving the returned item, our quality assurance team will inspect it for any damage or signs of wear.

5.2 Refund:

     If the return is approved and the item passes inspection, we will initiate a refund to the original payment method within 7 business days. Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.

 

6. Questions and Assistance

     If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team at info@adorjewellery.co.uk. We are committed to providing excellent service and will be happy to assist you. This return policy is effective as of 6th September 2023 and may be subject to updates or changes without prior notice. We value your trust and appreciate your business.