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Terms and Conditions

This website, found under the URL references to 'you', and 'your' shall be deemed to be references to persons placing an order via the website.

These Terms & Conditions also cover our emails, newsletters, Instagram, TikTok, Facebook and any other associated promotional activity.



When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

To ensure that your personalised gift arrives as you expect we ask that you confirm your delivery address and personalisation steps at the checkout. If you are unhappy with any part of these Terms and Conditions, you should contact our Customer Service team before placing an order with us by emailing

By placing an order through our website you are making an offer to Ador Jewellery to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address, phone number, address, credit/debit card  details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, it is only in this instance that we will pass on any of your contact information.
After placing an order online, we will provide you with confirmation that your order has been received and accepted.

Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note, that we will not be able to meet any obligations as a result of the following reasons:

- If the product you ordered is out of stock.

- We are unable to authorise your payment.

- If it is identified that there is a product description or pricing error.

- If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.


Should there be an issue with your order, a member of our Customer Services team will contact you either by telephone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within fourteen days of receiving the parcel.
Ador Jewellery reserve the right to reject any offer of purchase by you at any point. Please note, that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from the Ador Jewellery website.

Website Product Pricing & Descriptions

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered into our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note, that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

Returning Items

Please see here for information on our Returns Policy.

SALE/Extra Discount

Occasionally we offer promotional codes or vouchers codes for use on the Ador Jewellery website

- Discounts cannot be used in conjunction with any other promotions or offers.

- The discount associated with a promotional code will be clearly advertised during promotional period

- Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the Site (eg, via an on-site banner).

- Discount cannot be used to purchase gift vouchers

- Discount cannot be exchanged for cash and cannot be applied retrospectively.

- This discount cannot be redeemed against items that have already been purchased.

All orders are subject to availability.

Ador Jewellery reserve the right to cancel, modify or suspend a promotion at any time.

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