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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
You can return items within 14 days of receipt. They must be in their original condition and packaging. Contact our customer service via email with your order details to start the return. Once approved, you'll get instructions on sending it back. Return shipping costs are on you unless the item is faulty or incorrect.
We accept major credit cards, Apple Pay, and Google Pay for your convenience. All transactions are processed securely.
Our jewellery is meticulously handcrafted using genuine 925 sterling silver. Each piece is designed with modern women in mind, combining timeless elegance with everyday wearability.
We offer free express delivery on all orders over £20. Standard delivery typically takes 3-5 business days, while express delivery ensures your order arrives within 1-2 business days.
To keep your sterling silver jewellery looking its best, store it in a dry, cool place away from direct sunlight. Clean it regularly with a soft cloth to remove tarnish and avoid exposing it to harsh chemicals or water for extended periods.
We provide a detailed ring sizing guide on our website. You can also use a string or paper strip to measure your finger's circumference and compare it to our size chart for the perfect fit.
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