FAQ

Moissanite is a brilliant, durable gemstone (9.25 on the Mohs scale) and ethically sourced. It's an affordable diamond alternative, perfect for daily wear. Our sterling silver settings enhance its brilliance. Choose Moissanite for stunning, high-quality jewellery that fits your values and budget.

Sterling silver is 92.5% pure silver and 7.5% other metals, usually copper, making it durable and strong. To keep it shiny and tarnish-free, store it in a cool, dry place, away from sunlight and moisture. Use an airtight container or zip-lock bag when not in use. Clean it regularly with a soft polishing cloth and avoid harsh chemicals like chlorine. A hallmark like "925" indicates its authenticity and quality.

To find your ring size, use a ring sizer or measure your finger with a strip of paper. Compare the measurement to our size chart available on the website. If you're unsure, visit a local jeweller for an accurate size.

Email our customer service with your order details to start a return. Once approved, you'll get instructions on sending it back. Ensure the item is in its original condition and packaging. Return shipping costs are on you unless the item is faulty or incorrect.

Yes, you can exchange an item within 14 days of receipt. It must be in its original condition and packaging. Email our customer service with your order details to start the exchange. Once approved, you'll get instructions on sending it back. Exchange shipping costs are on you unless the item is faulty or incorrect.

You can return items within 14 days of receipt. They must be in their original condition and packaging. Contact our customer service via email with your order details to start the return. Once approved, you'll get instructions on sending it back. Return shipping costs are on you unless the item is faulty or incorrect.